000 00283nam a2200109Ia 4500
008 200129s9999 xx 000 0 und d
082 _aSRI-S
100 _aSrinivasan, R.
245 0 _aServices Marketing:Integrating Customer Focus Across The Firm
260 _bPHI
_c2014
942 _cBK
999 _c5195
_d5195